If the user has a question for PMG Support staff, they can send in their question through the "Submit a Request" link on their Zendesk Help Guide. The location and look of the request link are shown in the image below with the "Submit a Request" link displayed in a red box.

Once the request link is selected, the user will be redirected to a page with the request form. All fields with an asterisk beside them (Email Address, Subject, and Description) are required, and therefore must be filled before clicking the "Submit" button. The available fields in the request form are shown in the image below.

After filling the desired fields, the user can click the "Submit" button. Then, the request will be sent directly to PMG Support, leaving the question in our hands. The user will get a confirmation email once their request has received by us, and they will get a follow up email once their request is answered. If the response does not cover the entire question, is not clear, or needs a follow up question, the user can click the "Reply" button on their email and type a response to PMG Support. Once again, the user will receive an email once PMG Support answers their question.